Privacy Policy

1. Who We Are

Revelation Improvement Group (Company No: 16456235) is the data controller for your personal information. We are based in St Bees, West Cumbria.

2. What Data We Collect

We collect the following personal data:

• Contact Information: Full name, email address, phone number
• Property Information: Address/postcode, property type
• Service Information: Services of interest, project details, budget range, timeline
• Communication Preferences: Preferred contact method, marketing consent
• Technical Data: IP address, browser type, pages visited (via cookies)

3. How We Collect Your Data

We collect data through:

• Contact forms on our website
• Email enquiries
• Phone calls and WhatsApp messages
• Site visits and consultations
• Cookies and analytics tools

4. Why We Process Your Data (Legal Basis)

We process your data for:

• Contract Performance: To provide quotes, arrange site visits, and deliver services
• Legitimate Interest: To improve our services, prevent fraud, and manage our business
• Consent: For marketing communications (only with your permission)
• Legal Obligation: To comply with tax and employment law

5. Who We Share Your Data With

We may share your data with:

• Subcontractors: Plumbers, electricians, roofers (for job delivery)
• Insurance Companies: For insurance repair claims
• Payment Processors: Stripe (for deposits and payments)
• Email Service Providers: For sending confirmations and updates
• Legal/Regulatory Bodies: When required by law

We do not sell your data to third parties.

6. Data Retention

We retain your data for:

• Enquiries: 2 years (unless you request deletion)
• Completed Jobs: 7 years (for warranty and legal compliance)
• Marketing Contacts: Until you unsubscribe
• Financial Records: 6 years (tax requirement)

7. Your Data Subject Rights

Under UK GDPR, you have the right to:

• Access: Request a copy of your data
• Rectification: Correct inaccurate data
• Erasure: Request deletion ("right to be forgotten")
• Restrict Processing: Limit how we use your data
• Portability: Receive your data in a portable format
• Object: Opt out of marketing or processing

To exercise these rights, contact us at [email protected]

8. Cookies

We use cookies to enhance your experience. See our Cookie Policy for details.

9. Security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure or destruction. However, no method of transmission over the Internet is 100% secure.

10. International Transfers

Your data is stored and processed in the UK. We do not transfer data outside the UK/EU unless necessary, and only with appropriate safeguards.

11. Complaints

If you believe we have breached your data protection rights, please contact us directly at [email protected] or call 07516 670961.

12. Contact Us

For any privacy questions or to exercise your rights, contact us:

Revelation Improvement Group
Email: [email protected]
Phone: 07516 670961
Location: St Bees, West Cumbria